Dispatch
Dispatcher – Entry Level and Promotional Testing
B-PAD has developed more than 20dispatch-specific video testing scenarios to choose from when assembling a virtual entry level or promotional assessment center test. Candidates are asked to respond to each test scenario as if they were the officer at the scene, requiring them to demonstrate their judgment and interpersonal skills while correctly addressing the problem or task presented.
Sample scenes from our entry-level catalog include:
- Elderly women who is “lonely”
- Suicide by cop
- Ethical challenges
- Burglary in progress
- Report writing incidents
A separate catalog of scenarios is used for dispatcher promotional testing. You will have an opportunity to observe your promotional candidates resolving difficult situations.
Sample scenes from our promotional catalog include:
- Employee secret
- Uncooperative coworker
- Employee review
- Ethical issues
- EAP situations
- Report writing incidents
B-PAD is extremely cost-effective; it is legally defensible; it provides a fast and valid portrayal of a candidate’s interpersonal competence across a wide range of job-relevant situations and it is backed by academic studies and more than three decades of use.
B-PAD video scenarios are available in 3 formats: 1) online in our standard 8 scene role play, 2) for oral boards, and 3) for report writing.
B-PAD video scenarios are available in 3 formats:
- Online in our standard 8 scene role play
- For oral boards, and
- For report writing.
How a B-PAD Dispatch Process Works
Job-Relevant Scenarios
Candidates view realistic video scenarios selected from over 20 dispatch-specific situations, depicting critical call-taking challenges, emergency response decisions, or supervisory workplace conflicts.
Candidate Responses
Participants respond directly to each scenario as if they are the dispatcher handling the call or situation, demonstrating their real-time communication, active listening, and calm problem-solving.
Behavioral Evaluation
Evaluators assess candidate responses across core dispatch competencies, including critical judgment under pressure, clear verbal communication, empathy, situational control, and adherence to public safety ethics.
Frequently Asked Questions
B-PAD provides specialized video testing for entry-level dispatcher candidates as well as promotional evaluations for leadership roles, drawing from a catalog of over 20 dispatch-specific scenarios.
Entry-level scenarios cover high-stress incoming call situations like burglaries in progress, “suicide by cop” threats, ethical challenges, and callers seeking companionship. Promotional scenarios focus on supervisory issues like uncooperative coworkers, employee reviews, and EAP situations.
Scenarios can be delivered in three distinct formats: an online standard 8-scene role-play test, a panel-based oral board setup, or a video-driven report writing assessment.
Yes. B-PAD is a cost-effective, legally defensible instrument backed by over three decades of operational use and academic research proving its effectiveness in measuring real-time interpersonal skills and crisis communication.